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Find your answer or get in contact with us.
Find your tickets or answers to your ticket-related questions.
You can use our handy tool to find your tickets.
I haven't received a confirmation e-mail
You can find your tickets by using the handy Lost Tickets tool on our website. If for any reason you can’t find your tickets using the tool, please click on ‘Other’ to contact us directly.
How do I request a refund?
If you’re unable to attend the event, you’ll need to contact the event organiser to request a refund. You can find the organiser’s contact details on their website or social media pages.
I want to change my email address
Have you written your e-mail address incorrectly? Read what you can do to provide us with the correct information. We’ll send the tickets to the provided e-mail address.
How can I rebook my tickets?
If you would like to attend the event on a different day, you’ll need to contact the event organiser directly. You can find the organiser’s contact details on their website or social media pages.
My tickets are preparing
If a few minutes have passed and your tickets are still being generated, read what you can do to recover your tickets.
See more frequently asked questions