I lost my ticket - what now?

Oops! I lost my ticket

You can use the tool below to find your tickets. Select the payment method you used to purchase the tickets and follow the steps.

I paid with:

iDEAL Credit Card Sofort PayPal Other

Credit Card instructions

- Enter the first 6 and last 4 digits of your credit card number
- Enter payment date
- Enter the full amount of your order

Card number

€

Sofort instructions

- Enter your IBAN
- Enter the payment date
- Enter the full amount of your order

€

We need a confirmation to find your ticket.

Take a screenshot of your bank statement or make a copy of your receipt and upload it by clicking on the ‘Upload’ button above.

Upload a payment confirmation

Select file: Upload

- €25.00

TicketingPayments via PAY.nl

GB00 BANK 1234 5678 90

Date

01-01-2020

Payment method

iDEAL

Description

262240333Xa8e7fc

- €25.00

TicketingPayments via PAY.nl

GB00 BANK 1234 5678 90

Date

01-01-2020

Payment method

Sofort

Description

262240333Xa8e7fc

- €25.00

TicketingPayments via PAY.nl

GB00 BANK 1234 5678 90

Date

01-01-2020

Payment Method

Bank account

Invoice reference

262240333Xa8e7fc

- €25.00

TicketingPayments via PAY.nl

GB00 BANK 1234 5678 90

Date

01-01-2020

Payment method

iDEAL

Description

262240333Xa8e7fc

Example information with the relevant information highlighted. Your description may vary from the example.

I bought tickets

Most frequently asked questions by ticket buyers.

How can I change the name on my ticket?

Filled in the wrong details on a ticket? No problem. Click here to change the name on a ticket.

I haven’t received my ticket(s) yet

If you haven’t received one or more of your purchased tickets in your inbox yet, there’s a chance that your payment is still being processed by the bank. In that case, the status page of your order will show 'Payment pending' at the top. How long this process takes depends on the chosen payment method and the speed of your bank. If the payment is successful, you will automatically receive your ticket(s) in your mailbox.

I want to personalise my ticket(s)

When you click on the 'Download tickets' button in your confirmation email, you’ll be asked to personalise your tickets. If you’ve bought more than one ticket, you can immediately enter the other visitors’ details or invite them to do so themselves by email. The tickets can then be downloaded all at once or individually. Once personalised, all tickets will be sent to the specified email addresses. Make sure to fill in this information before the deadline.

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Ticket shop

Tracking

Dashboard

Door management

Support

Integrations

Finances

Secondary Sales

Festivals

Food & Beverage

Exhibition

Business

Club Night

Sports

Concert

Theatre

Venue

Case Studies

Knowledge Base

Help Centre

Blog

Webinars

Industry events

Organiser support

Ticket support

Oops! I lost my ticket

I paid with:

Transaction not found!

You entered an email address but we are looking for your payment description!

You entered an IBAN but we are looking for your payment description!

iDEAL instructions

Credit Card instructions

Sofort instructions

PayPal instructions

We need a confirmation to find your ticket.

Upload a payment confirmation

- €25.00

- €25.00

- €25.00

- €25.00

I bought tickets